Have fun in your job. Be prepared for the public with good customer service skills and enjoy what you do by keeping your outlook positive. As Norman Vincent Peale once said about attitude:

"Change yourself and your work will seem different."

The VCB is excited to announce the unveiling of the updated Guests First program! Based on the same principles as in the past, with updates for the present, we collaborated with our tourism partners to develop a program for both hospitality and allied businesses. The sessions will offer a unique opportunity for front-line and management professionals to improve their customer service skills and create a self-awareness of our interactions with others.

The new program consists of seven modules, each lasting 2.5 hours. The modules are:

If you click on any of the topics, you will be linked to an outline explaining the content for that module.

Many industry professionals have attended Guests First training, and from those, many have been nominated for or recognized at the Elaine McLaughlin Outstanding Hospitality Service Awards(the "E"Awards), a program designed to recognize the extraordinary customer service received from hospitality employees. Nominations are submitted by visitors vacationing on the Beaches of Fort Myers & Sanibel.

Guests First builds solid stepping stones to practicing and maintaining good customer service. The classes for 2011-2012 and the registration form are accessible by clicking here.