Guests First Schedule & Registration Form

Thu, 2009-10-15 03:00 � admin

Welcome to Guests First!

We invite you to participate in valuable customer service training that focuses on reinforcing positive service in the workplace while having fun!

Your trainer: Christine Davlin, VCB Tourism Education & Training Manager

Produced by the Lee County Visitor & Convention Bureau and the Tourist Development Council, all sessions are offered free of charge to tourism and allied industry employees.

The new program consists of seven modules, each lasting 2.5 hours. The modules are:

First, our Guest Basics

Do you hear what I see? (Impressions)

People are People

Resolving less than perfect situations

Let's look inside (Internal relationships)

The icing on the cake (Providing exceptional service)

Make the training stick (Supervisors/Managers only)

If you wish to find out more about any of the modules, please click on the Guests First Customer Service Training Program page.

Please contact Christine Davlin for more information at cdavlin@leegov.com

Click Here2011-2012 Training Schedule

Date: *

Time: *

Select a module:

Participant First Name: *

Participant Last Name: *

Company: *

Title: *

Department:

Work Address: *

City: *

State: *

Zip: *

Work Phone: *

Fax:

E-Mail: *

How long have you worked for your company? :

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