Education & Resources

Education & Resources

Guests First Customer Service Training Program

Guests First Customer Service Training Program

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Work should be fun. Polishing our customer service skills keeps us fresh and keeps our outlook positive. This leads to greater enjoyment of what we do. As Norman Vincent Peale once said about attitude: "Change yourself and your work will seem different."

Guests First is a free educational program offering customer service skills to front-line and management professionals. The sessions are interactive and original. They offer a unique opportunity to be honest, create self-awareness of our interactions with others, and have fun during the process!

In 2012, Harvard named Lee County VCB’s ‘Guests First’ program as one of 111 Bright Ideas in government. The Bright Ideas initiative serves to complement the innovations in American Government Awards program by shining a light on noteworthy and promising government programs and practices.

In 2013, the VCB entered a first-of-its-kind partnership with the American Hotel & Lodging Educational Institute (AHLEI). Recognized as one of the preeminent leaders in hospitality certifications, their certifications include the Certified Guest Service Professional (CGSP). As a result of completing the VCB’s Guests First Training Program, participants are eligible to take the CGSP exam.

Click on any of the topics to find an outline explaining the module content.

If you have any questions regarding the program, please email your contact information to guestsfirst@leegov.com.