Education & Resources

Education & Resources

Guests First Customer Service Training Program

Certified Guest Service Professionals (CGSPs)

Recognized worldwide, the American Hotel & Lodging Educational Institute's (AHLEI) Certified Guest Service Professional (CGSP) designation is the acknowledgment of award-winning guest service for employees in the hospitality industry.

Exam Eligibility Requirements*

  • All participants must attend the modules:
    • First, out guest basics
    • Do you hear what I see?
    • If you think you can, you can!
    • Resolving less than perfect situations
    • Let's look inside
    • The icing on the cake
  • Managers and supervisors must also attend:
    • Make the training stick!
  • Exam cost is $35.

AHLA Educational Institute’s Certified Guest Service Professional Exam (CGSP) is a proctored exam. Successful graduates will receive a certificate and CGSP gold lapel pin to be worn on their uniform in recognition of their knowledge and skills in guest service. AHLEI offers one retake for a nominal fee.

*NOTE: Bridging Generations I & II are not requirements to take the Certified Guest Service Professional Examination.

We are well on our way to becoming the friendliest destination in the world, which is our goal! It is possible to view our impressive list of the Certified Guest Service Professionals (CGSPs) in Lee County and their places of employment. You can search by name or by year.


2016 Certified Guest Service Professionals

2015 Certified Guest Service Professionals

2014 Certified Guest Service Professionals

2013 Certified Guest Service Professionals