Recognized worldwide, the American Hotel & Lodging Educational Institute's (AHLEI) Certified Guest Service Professional (CGSP) designation is the acknowledgment of award-winning guest service for employees in the hospitality industry.
Exam Eligibility Requirements*
AHLA Educational Institute’s Certified Guest Service Professional Exam (CGSP) is a proctored exam. Successful graduates will receive a certificate and CGSP gold lapel pin to be worn on their uniform in recognition of their knowledge and skills in guest service. AHLEI offers one retake for a nominal fee.
*NOTE: Bridging Generations I & II are not requirements to take the Certified Guest Service Professional Examination.
We are well on our way to becoming the friendliest destination in the world, which is our goal! It is possible to view our impressive list of the Certified Guest Service Professionals (CGSPs) in Lee County and their places of employment. You can search by name or by year.