Visitor Services

Tourism Ambassador Program

The Lee County Visitor & Convention Bureau recognized that visitors to our area would have a better travel experience if they were greeted by knowledgeable, friendly people with a welcoming smile as they disembarked from their flight.

The volunteers, known as Tourism Ambassadors, have been welcoming and assisting travelers at the Southwest Florida International Airport since 1989. The ambassadors answer approximately 275,000 questions annually. Inquiries at the information booths include questions about the Beaches of Fort Myers & Sanibel, Lee County, Charlotte County, Collier County  as well as the airport. Five Visitor Information Booths, staffed by volunteer Tourism Ambassadors, are located at the Southwest Florida International Airport on the departure levels and baggage claim areas. One is in the International Arrivals area, where our German speaking ambassadors assist German visitors when they disembark from the EuroWings flights.

The Beaches of Fort Myers & Sanibel also welcomes many other international guests. If you speak German, French, Spanish, or another language, please consider volunteering with us. It is customary for ambassadors to work a four-hour shift, three to four times per month. Shift time-frames are 10 a.m. - 2 p.m., 2 p.m. - 6 p.m., or the three hour night shift 6 p.m. - 9 p.m.The 6 p.m. shift is active on Wednesday, Thursday, Friday and Saturdays, January through April at the Southwest Florida International Airport.

Volunteer assistance requires extensive mobility throughout the airport as well as basic computer knowledge, for our booths are all equipped with pc's which aid us in serving the public better. Other opportunities exist for volunteering. Some examples are: office assistants, representing the VCB at consumer trade shows or events in the Lee County area. Not all of the VCB Tourism Ambassadors participate in every opportunity. Communication with the Visitor Service staff will help determine where your interests lie.

Training for Tourism Ambassadors begins in late spring and extends through the fall season. When your application is received we will  put it into a holding file until an opening occurs. At that time we will contact you to schedule a visit with Visitor Services staff to discuss volunteer opportunities.

Lee County VCB, Visitor Services
11000 Terminal Access Rd, Ste 8640
Fort Myers, FL 33913
Phone: 239-590-4855



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Access Ambassador Schedules